Refund & Return Policy
Return Eligibility
We only accept returns under the following conditions:
- The item has a manufacturing defect
- The item was damaged during shipping
- The wrong item was received
Returns are not accepted for non-quality related reasons.
Return Process
- Contact customer support via email
- Provide your order number
- Submit photos of the product
- Our support team will review the request
- If approved, we will provide return instructions
- Customer ships the item back
- After receiving the returned item, we inspect the product
- Refund or replacement will be processed
Please do not send products back without return authorization.
Return Shipping Responsibility
For approved returns caused by:
- Manufacturing defects
- Shipping damage
- Incorrect items sent
We will cover the return shipping cost or provide a reasonable solution.
Returns for non-defective products are not accepted.
Refund Method
Refunds will be issued to the original payment method used for the purchase.
Refund Processing Time
After receiving and inspecting the returned item, refunds are typically processed within 5 business days.
Financial institutions may require 5–10 business days to complete the refund.
Order Cancellation Fees
If an order has already been paid, certain third-party payment processing fees or bank fees may not be refundable.
These fees are charged by the payment provider or bank.
Shipping Damage Reporting
If a product arrives damaged, customers must contact us within 72 hours after the package is marked delivered.
Please provide:
Order number
Photos of the damaged item
Photos of the packaging
Photo of the shipping label